At WomensPlace, we want you to be completely satisfied with your purchase. We understand that there may be occasions when you need to return an item.Our Return & Refund Policy is designed to make the process simple, transparent, and hassle-free. Please read the following terms carefully before requesting a return.
1. Eligibility for Returns
Most eligible items can be returned within 15 days from the date of delivery.To be eligible for a return, the item must:- Be unused, unworn, and unwashed.
- Be returned in its original condition.
- Have all original tags and labels attached.
- Be returned with the original packaging, wherever applicable.
- Be free from stains, odours, alterations, damage, or any signs of use.
2. How to Request a Return
For Registered Customers
Registered customers can request a return directly through our website by following these steps:- Log in to your account on WomensPlace.in.
- Go to the My Account page.
- Click on Returns.
- Click the Create a Return button.
- Enter your order ID and continue.
- Select the item or items you wish to return.
- Select the appropriate reason for the return.
- Submit your return request.
For Customers Without a Registered Account
Customers who placed an order without creating an account can request a return by contacting us through WhatsApp at +91 93426 28876.Please provide your order number, registered phone number, item(s) you wish to return, and the reason for the return.3. Return Reasons & Pickup Charges
A ₹49 return pickup charge may apply when the return is requested for customer-related reasons and a return pickup is arranged by us.Standard customer-related return reasons include:- Size/Fit Issue: The selected size does not fit as expected.
- Changed Mind: You no longer wish to keep the product.
- Product Not Suitable: You do not prefer the style, colour, design, fabric, or overall appearance after receiving the item.
- Ordered by Mistake: The item, colour, size, or quantity was selected incorrectly while placing the order.
- No Longer Needed: You no longer require the product.
- Other Customer-Related Reasons: Any other eligible return reason that is not due to an error by WomensPlace or a verified product defect/damage.
When the ₹49 Return Pickup Charge Does Not Apply
No return pickup charge will be applied if the return is due to a verified issue from our side, including:- You received a product different from the product you ordered.
- You received the wrong size or colour compared with your confirmed order.
- You received a damaged product.
- You received a defective product.
- The product has a verified manufacturing defect.
- An item is missing from your order.
4. Return Method
The return method depends on the courier through which your order was delivered and the availability of reverse pickup service in your location.Orders Delivered by Delhivery Courier
If your order was delivered through Delhivery Courier and reverse pickup is available at your location, we will arrange a return pickup from your delivery address.For customer-related returns, the applicable ₹49 return pickup charge will be deducted from your refund.For verified damaged, defective, incorrect, or other eligible errors from our side, the return pickup will be arranged free of charge.Our team will contact you with the pickup schedule and further instructions after your return request has been approved.Orders Delivered by India Post
If your order was delivered through India Post, you may be required to send the eligible return item to us using India Post Speed Post or Registered Parcel.Please send the parcel to: Women’s Place Urankollivilai Keezhkulam (PO) Kanyakumari District Tamil Nadu, India – 629193 Please include your order number and registered phone number inside the parcel.Once the parcel has been dispatched, please send us a clear photo of the India Post shipping receipt through WhatsApp.For returns caused by a verified error from our side, eligible India Post return shipping charges will be reimbursed after the returned item and shipping receipt have been verified.For customer-related returns, return shipping/reverse logistics charges may be applicable and will be communicated to you before the return is processed.5. Refund Process
Once we receive and inspect the returned item, an approved refund will normally be processed within 5–7 business days.The refundable amount will be calculated after deducting any applicable return pickup charges or other non-refundable charges.Refunds for Prepaid Orders
Refunds for prepaid orders will normally be issued to the original payment method used for the purchase.Depending on your bank, card issuer, UPI provider, or payment service provider, it may take additional time for the refunded amount to appear in your account.Refunds for Cash on Delivery Orders
For eligible Cash on Delivery returns, customers can choose to receive the refundable amount through either of the following methods:- Google Pay: The refundable amount will be transferred to the Google Pay number provided by the customer.
- Store Credit Coupon: A coupon equal to the eligible refundable amount will be issued and can be used toward a future purchase on WomensPlace.in.
6. Non-Returnable Items
The following items are not eligible for return:- Undergarments, swimwear, and intimate apparel for hygiene reasons.
- Items marked as Final Sale or Clearance.
- Jewellery items.
- Items that have been worn, washed, altered, damaged after delivery, or used.
- Items returned without their original tags or labels.
- Items with stains, perfume, body odour, makeup marks, or other signs of use.
- Items returned outside the applicable return period.
7. Damaged, Defective, Incorrect, or Missing Items
If you receive a damaged, defective, incorrect product, or an item is missing from your order, please contact us within 7 days from the date of delivery.An unpacking video is required for damaged, defective, incorrect, or missing-item claims.The unpacking video should:- Start before the package is opened.
- Clearly show the sealed outer packaging.
- Clearly show the shipping label/order details.
- Show the complete opening/unpacking process without cuts or edits.
- Clearly show the product received and the reported damage, defect, incorrect item, or missing item.
8. Return Inspection
All returned items will be inspected after they are received by us.A refund, replacement, or store credit will be processed only after confirming that the returned item meets the applicable return eligibility conditions.Returned products must match the product originally supplied by WomensPlace and must include all applicable tags, accessories, packaging, and other items supplied with the order.If a returned item does not meet the return conditions, we may be unable to approve the refund. In such cases, our customer service team will contact you with further information.9. Important Return Conditions
- Submitting a return request does not automatically guarantee approval.
- Returns are subject to verification and inspection.
- The applicable return method depends on the courier service and reverse pickup availability at your location.
- Customers should not hand over a product to an unauthorised courier or send a return without following the return instructions provided by WomensPlace.
- WomensPlace is not responsible for returned parcels sent to an incorrect address or through an unauthorised return method.
- Refunds will be issued only after the applicable return conditions have been satisfied.
10. Contact Us
For questions or assistance regarding returns, refunds, or replacements, please contact our customer service team:- Email: [email protected]
- WhatsApp: +91 93426 28876