At WomensPlace, we aim to process and deliver your order safely and as quickly as possible. Please review the information below regarding order processing, shipping charges, delivery timelines, tracking, and our delivery partners.
1. Delivery Timeframe
- Orders are normally processed and shipped within 1–2 business days.
- The estimated delivery time is 4–7 business days, depending on your location.
- Delivery may take longer during major sales, festive seasons, peak periods, public holidays, or due to circumstances beyond our control.
2. Shipping Charges
- Standard Shipping Fee: ₹49 on orders below ₹1,099.
- Free Shipping: Available on orders of ₹1,099 and above.
3. Delivery Partners
We currently deliver orders through the following trusted delivery partners:
- Delhivery Courier
- India Post
The delivery partner for your order will be selected based on your delivery location, service availability, and operational requirements.
Once your order has been dispatched, the courier name and tracking details will be shared with you through email or WhatsApp.
4. Order Processing and Tracking
- Once your order is successfully placed, you will receive an order confirmation containing your order details.
- After the order has been dispatched, a tracking link or tracking number will be shared with you through email or WhatsApp.
- You can use the tracking information to check the latest delivery status of your order.
- Tracking information may take up to 24 hours after dispatch to become active on the courier partner’s tracking system.
- If you do not receive a tracking update within 48 hours of dispatch, please contact our customer support team.
5. Delivery Terms and Conditions
- Serviceable Locations: We currently ship across India to serviceable cities, towns, and locations covered by our delivery partners.
- Accurate Delivery Information: Customers are responsible for providing a complete and correct delivery address, phone number, PIN code, and any relevant landmark information.
- Incomplete or Incorrect Addresses: Orders containing incorrect, incomplete, or unclear address details may be delayed, returned, or cancelled if the delivery partner is unable to locate the address.
- Multiple Shipments: If your order contains multiple products, the items may occasionally be shipped in separate packages depending on availability and fulfilment requirements.
- Delivery Attempts: The courier partner may make up to two delivery attempts. If both attempts are unsuccessful, the parcel may be returned to us.
- Customer Availability: Please ensure that you or an authorised person is available at the delivery address to receive the parcel.
- Phone Communication: The delivery partner may contact you using the phone number provided with your order. Please ensure that the number remains reachable during the delivery period.
- Delivery Delays: Delivery timelines may be extended due to weather conditions, natural calamities, strikes, transport disruptions, government restrictions, courier delays, or other unforeseen circumstances.
6. Undelivered or Returned Orders
If an order is returned to us because of an incorrect address, an unreachable phone number, repeated failed delivery attempts, or refusal to accept the parcel, additional shipping charges may apply if the customer requests the order to be shipped again.
For prepaid orders that are returned to us, any applicable refund will be processed after the parcel has been received and inspected. Original shipping charges and other non-refundable fees may be deducted where applicable.
7. Damaged or Tampered Packages
Please inspect the outer packaging before accepting the parcel. If the package appears damaged, opened, or tampered with, please take clear photographs or a video before opening it.
If any item is damaged, missing, or incorrect, contact us within 7 days from the date of delivery and provide your order details along with supporting photographs or videos.
8. Need Assistance?
If you have any questions regarding your order, shipment, or delivery status, please contact our customer support team:
- Email: [email protected]
- WhatsApp: +91 93426 28876
We appreciate your patience and trust in WomensPlace. Thank you for shopping with us!